Legal Policies & Terms

1.1 Data Controller. CreativeFlowSystems, registered at 1 Rue Saulnier, 75009 Paris, France, is the data controller responsible for the processing of personal data collected through this website ([email protected]).

1.2 Data We Collect. When you submit a contact form or inquiry, we collect: full name, email address, phone number (optional), company name (optional), service interest, budget range, and project details. We also collect standard server logs including IP address, browser type, and access timestamps.

1.3 Purpose of Processing. Personal data is processed exclusively for: (a) responding to project inquiries and providing service proposals; (b) delivering contracted creative services; (c) maintaining communication throughout the project lifecycle; (d) complying with French and EU tax and accounting obligations.

1.4 Legal Basis. Processing is based on: (a) your explicit consent (Article 6(1)(a) GDPR) when you submit a form; (b) performance of a contract (Article 6(1)(b) GDPR) when you engage our services; (c) legitimate interest (Article 6(1)(f) GDPR) for internal analytics and service improvement.

1.5 Data Retention. Contact form data is retained for 24 months from last interaction. Contract-related data is retained for 10 years as required by French commercial law. Server logs are purged after 12 months.

1.6 Third-Party Sharing. We do not sell, rent, or trade personal data. Data may be shared with: (a) email service providers for communication delivery; (b) hosting infrastructure providers for data storage; (c) accounting services for financial compliance. All processors operate under GDPR-compliant Data Processing Agreements.

1.7 International Transfers. All personal data is stored within the European Economic Area (EEA). If any data transfer outside the EEA is necessary, we ensure adequate safeguards through Standard Contractual Clauses (SCCs).

1.8 Your Rights. Under GDPR, you have the right to: access your data, rectify inaccuracies, request erasure ("right to be forgotten"), restrict processing, data portability, object to processing, and withdraw consent at any time. To exercise these rights, contact [email protected].

1.9 Data Security. We implement appropriate technical and organizational measures including: SSL/TLS encryption, encrypted data storage, access controls, regular security audits, and staff training on data protection.

1.10 Supervisory Authority. If you believe your data protection rights have been infringed, you have the right to lodge a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL) at www.cnil.fr.

2.1 Agreement. These Terms of Service ("Terms") govern all creative services provided by CreativeFlowSystems, registered at 1 Rue Saulnier, 75009 Paris, France ("Provider", "we", "us"), to the client ("Client", "you") as specified in individual project proposals and Statements of Work.

2.2 Scope of Work. All services are defined in a written project proposal or Statement of Work (SOW) signed by both parties. Any work outside the agreed scope requires a separate written amendment with adjusted pricing and timeline.

2.3 Payment Terms. Invoices are payable within 14 days of issue unless otherwise specified in the SOW. A 50% deposit is required before project commencement. Remaining balances are due upon delivery of final assets. Late payments incur a 1.5% monthly interest charge.

2.4 Intellectual Property. Upon complete payment of all invoices, the Provider assigns all worldwide intellectual property rights in the client-specific deliverables (designs, code, content, and assets) to the Client. The Provider retains the right to display completed work in portfolios and case studies unless otherwise agreed in writing.

2.5 Revisions. Each project proposal specifies the number of included revision rounds. Additional revision rounds beyond the agreed scope are billed at €85/hour. Revisions must be submitted in writing within 14 days of deliverable presentation.

2.6 Project Timeline. Timelines specified in the SOW are estimates. The Provider commits to best-effort delivery within agreed timeframes. Delays caused by the Client (late feedback, missing content, delayed approvals) will extend the project timeline proportionally.

2.7 Limitation of Liability. The Provider's total liability under any contract shall not exceed the total contract value paid by the Client. The Provider is not liable for indirect, consequential, or incidental damages including lost profits, data loss, or business interruption.

2.8 Confidentiality. Both parties agree to maintain the confidentiality of proprietary information shared during the project. This obligation survives the termination of the agreement for a period of 24 months.

2.9 Termination. Either party may terminate the agreement with 14 days written notice. Upon termination, the Client pays for all work completed to date. The Provider delivers all completed work products upon receipt of final payment.

2.10 Governing Law. These Terms are governed by French law. Any disputes shall be resolved first through mediation, then through the competent courts of Paris, France.

3.1 What Are Cookies. Cookies are small text files stored on your device when you visit a website. They help the site remember your preferences and ensure basic functionality.

3.2 Essential Cookies. CreativeFlowSystems uses only strictly necessary cookies for: (a) session management and form functionality; (b) cookie consent preferences (localStorage); (c) security tokens for form submissions. These cookies are required for the website to function and cannot be disabled.

3.3 No Tracking Cookies. We do not use analytics cookies, advertising cookies, social media cookies, or any third-party tracking cookies. We do not use Google Analytics, Facebook Pixel, or similar tracking technologies.

3.4 Cookie Duration. Essential session cookies expire when you close your browser. Cookie consent preferences (stored in localStorage) persist for 12 months.

3.5 Managing Cookies. You can control and delete cookies through your browser settings. Most browsers allow you to block all cookies or accept only essential ones. Blocking essential cookies may impair website functionality.

3.6 Changes to This Policy. We may update this Cookie Policy to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this page indicates when the policy was last revised.

3.7 Contact. For questions about our cookie practices, contact [email protected].

4.1 Cooling-Off Period. In accordance with EU consumer protection law (Directive 2011/83/EU), the Client has a 14-day cooling-off period from the date of contract execution to withdraw from the agreement and receive a full refund of any deposits paid, without providing justification.

4.2 Cancellation After Cooling-Off. After the 14-day cooling-off period: (a) If no work has commenced, a full refund of the deposit is issued within 14 business days; (b) If work has partially commenced, the Client is invoiced for work completed to date at the agreed hourly or project rate, and any excess deposit is refunded within 14 business days; (c) If work is substantially complete (80%+ of deliverables), no refund is issued and the remaining balance is due.

4.3 Deliverable Dissatisfaction. If the Client is dissatisfied with delivered work products, the Provider shall first offer reasonable revisions within the agreed scope to address specific concerns. Refund requests will only be considered after the revision process has been exhausted.

4.4 Non-Refundable Items. The following are non-refundable: (a) Third-party costs incurred on behalf of the Client (stock licenses, domain purchases, hosting fees); (b) Work completed and approved in writing by the Client; (c) Additional revision work beyond the agreed scope.

4.5 Refund Process. Refund requests must be submitted in writing to [email protected] with the subject line "Refund Request — [Project Name]". Refunds are processed within 14 business days via the original payment method.

4.6 Dispute Resolution. Refund disputes shall first be addressed through direct negotiation between the parties. If no resolution is reached within 30 days, either party may refer the matter to mediation through the Centre de Médiation et d'Arbitrage de Paris (CMAP).